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Support Services

Rollins provides support for all computers purchased, rented, or attained through scholarship from the school.  Computer support is limited to the hardware/software of the machine you received from the College. 

Students may find the need to use other software on their College-issued computer. The Help Desk should be consulted prior to installing software if there are any question on whether the software might interfere with the operation of the computer. Software must be legally purchased; it is against College policy to install copies of software that were not purchased by legal means.  Should the computer need to be replaced or the hard drive needs to be re-loaded for any reason, the user is responsible for re-loading these non-supported software packages. 

In general, no software should be installed that would change networking protocols, such as dial-up ISP software, as this may restrict use of the computer on campus. If questions arise about this, especially regarding laptops, contact the Help Desk for assistance. 

The College does not provide support for any computers not owned by Rollins whether or not they are used for school purposes or not. The Help Desk may be called to answer school-related software questions, but if the question involve hardware, they may not be able to assist the caller.